Recent Posts

Storm Damage in Marlboro, NY

6/12/2019 (Permalink)

Storm Damage Storm Damage in Marlboro, NY Lots of debris and contents all around causing an expansive scope of work for the SERVPRO crew in Marlboro.

Here at SERVPRO of Orange County, we understand how badly some storms can affect our customers. Not only do they do damage to the homes and businesses to so many individuals but they also cause a tremendous amount of stress. We are here to alleviate that stress and restore your home back to the way it once was prior to the damage. This job classifies as storm damage as you can see the amount of debris on the floor when looking at the picture. Our crew went in with the proper tools to get rid of all the garbage and debris and make this home look like a home again. Our customer was very happy with the level of professionalism we provided. It’s easy to get worked up when something like this happens to you but don’t worry SERVPRO is #heretohelp.

Professional business with trained staff

5/24/2019 (Permalink)

Why SERVPRO Professional business with trained staff We take care of your home like our own. We hold it in our hands and walk our customers through the whole process.

When you have a disaster in your home the last thing you want to think about is worrying about who is coming into the house. SERVPRO in Middletown, NY is trained professionals who handle homes like their own. We understand and are compassionate about the difficult scenario our clients are going through. We want to ensure that a homeowner feels comfortable about the situation. We are invading their comfort zone. We are touching all the objects that they own if we need to clean in detail after a fire or puffback. When we walk into a water damage, we assess what can be saved versus what needs to be disposed of. We take our time to go through the items with our customers and make sure we keep as much as possible. 

Surge Event

3/21/2019 (Permalink)

Water Damage Surge Event This photo shows one of the many pipe breaks in the home under the stairs as you can see the ceiling has already started to fall.

Every year there is a surge event. This event is very similar to a hurricane event. Surge means a high influx of calls over our standard daily phone calls with losses. During these events, we do our very best to get to everyone as quickly as possible but not hurting our excellent service. Customers turn very frustrated quickly because they do not know when someone is coming to help and they are amid a disaster in their home or office. 

Surge events can last as long as three months and as little as two weeks. Most of the time they start occurring during the winter months when there is a deep drop in temperature for a few days (below 32 degrees) then jump to temps over 40 degrees for a few days. These changes in temperature, in turn, turns into several pipe break losses for our office. Being in the northeast, most people are aware that this is an issue that may come up in their home or place of business. There are instances that people have never had a pipe break in their house or several pipe breaks in their home. This frustration that these losses have on people are exponential but we are here to help. 

As these days continue to get warmer now that we are officially in spring, we are back to regular hours and officially out of the surge event. 

We want to thank all of our customers who were grateful and understanding through these last few months! 

Winter Season Puffbacks/Smoke Damage

3/21/2019 (Permalink)

Fire Damage Winter Season Puffbacks/Smoke Damage In the photo, you can see where we tested the ceiling for soot.

Damages in a home may not cause physical damage to the structure but could create smoke or soot to go all over the house in every nook and cranny possible. These losses are better known as Puff Backs. This type of damage caused by a malfunction in a furnace that produced smoke and soot to go throughout the home through all the vents or baseboard heat. There are times that this type of loss could be worse than small fire damage. Since most houses have vents and/or baseboard heat in every room, the soot gets to every area. 

In certain cases, puff backs can happen over some time and are not even noticed for months. Most of the time this is still covered through your insurance company due to you not being aware of what was happening. We also fully check everywhere in the home. Checking insures that every where they have soot is cleaned properly with proper products and put back to preloss condition. 

These are severe cases where the need for painting or full pack out of houses from a puff back is necessary. Puff backs at this severity are visibly extremely dark soot. 

SERVPRO is always ready to help with these types of losses as well. 

Orange County Business goes Solar

3/21/2019 (Permalink)

Why SERVPRO Orange County Business goes Solar This photo is from the progress of the expansion showing the solar panels on the roof.

SERVPRO of North Orange County in New York installed solar panels on our existing roof to cover both current and future expansion needs. It is essential for SERVPRO to have a green footprint for our area. Solar was one of the many ways we could do so. With our recent expansion, it was needed to be able to prepare for the future. The solar panels have helped us be for effecting and aware of our usage of power. All lights also were changed to LED to make sure we are even more economically friendly moving forward. We were excited to move forward into the future with these advancements. It only makes sense for SERVPRO to go "Green," isn't it the best color after all?

Freezing Pipes causes Water Damage during winter storm

11/8/2018 (Permalink)

Storm Damage Freezing Pipes causes Water Damage during winter storm Basement floods after pipe break during Winter Storm

When pipes freeze in extreme winter weather and then thaw out as temperatures rise, these pipes tend to crack and burst, causing leaking and flooding. 

A home in New York without a working furnace, even for a couple of hours can cause serious risks.  Recently SERVPRO was called out to a home that was for sale in the  area to mitigate a water damage.  Upon entering the home, the technicians discovered several feet of standing water in the basement. Moisture from the basement caused extensive damage to the upper floors.  Most of the materials including walls, ceilings, floors, and cabinets removed due to the water damage.

Prevent frozen pipes from damaging your home by keeping your home’s thermostat no lower than 55 degrees Fahrenheit.  If you will be out of the home for a lengthy period, consider shutting off and draining your water system. 

SERVPRO Professionals have the experience, expertise, and the resources to remediate damage caused by winter weather.

If you have damage due to bad weather, Call SERVPRO.

Mold Removal or Remediation?

11/6/2018 (Permalink)

Mold Remediation Mold Removal or Remediation? Call SERVPRO today!

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.


A qualified restoration company understands the science behind mold and mold growth. SERVPRO  Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same.

  • Step 1: Call SERVPRO
  • Step 2: Have one of our highly trained estimators come out for and inspection and Mold Damage Assessment
  • Step 3: Call your local NYS licensed Mold Assessor and get a protocol for remediation.
  • Step 4: Mold Containment
  • Step 5: Air Filtration
  • Step 6: Removing Mold and Mold-Infested Materials
  • Step 7: Cleaning Contents and Belongings
  • Step 8: Restoration

Frozen Pipes. What do they mean for your Orange County Home.

11/1/2018 (Permalink)

Storm Damage Frozen Pipes. What do they mean for your Orange County Home. Call us today at 845-342-3333

Extreme cold weather can cause pipes to freeze and burst. In general, pipes are more likely to freeze when the temperature is below 20 degrees Fahrenheit.  This can occur a lot during the winters here in the Hudson Valley. The resulting water damage can be extensive. Outdoor pipes and pipes in unheated areas of the home can freeze if they are not properly insulated or if temperatures are severely cold. SERVPRO Professionals can quickly and safely repair water damage caused by frozen pipes.

Outdoor pipes most likely to freeze include:

  • Outdoor hose bibs
  • Swimming pool supply lines
  • Water sprinkler lines

Pipes in unheated or partially heated areas are also at risk of freezing, including:

  • Basements
  • Crawl spaces
  • Garages

What to do when your commercial business has a fire?

10/31/2018 (Permalink)

Commercial What to do when your commercial business has a fire? Call SERVPRO For Fast, Friendly Fire Remediation Service

The word “fire” strikes fear in the hearts of most people and for good reason. Whether it’s your home or business it can bring life, as you know it, to a screeching halt. 

If your business or commercial property caught on fire, don't panic. Instead, call the professionals of SERVPRO and let us start cleaning up immediately. Acting right now is the key to limiting damages and expediting the restoration process, and choosing our team of industry specialists is the secret to attaining the sophisticated services you deserve. All of our IICRC-certified technicians will work with diligence and determination to get your commercial property back in pristine condition.

Knowing which steps to take in the face of a commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle fire damage successfully and speedily, implement the following four tips:

1. Call The Insurance Company Immediately.

Be sure that you call your insurance company once the fire is out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.

2. Contact A Fire Remediation Expert.

In addition to fire, smoke, and soot damage, your business may also suffer from water damage as a result of the firefighting efforts.

SERVPRO specializes in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment and can quickly restore your business to pre-fire condition. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.

3. Assemble Your Records.

In addition to contacting a fire remediation expert, make sure that you assemble your business's essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have your entire files ready in a safe place, make a point to buy a fireproof safe where they can be stored.

4.  Get Permission To Reenter The Building.

Always ask the fire department or another local authority whether you can reenter your building. In some cases, a fire can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that reentry is safe for you and your employees.

Prevent Water Damage from Dishwasher Leaks.

10/31/2018 (Permalink)

Commercial Prevent Water Damage from Dishwasher Leaks. A leak is inconvenient and even costly if you have to close down during cleanup

Many restaurants in rely on dishwashers to keep things ticking over and ensure a regular supply of clean crockery for their customers. A dishwasher is a handy appliance for any eatery looking to save some time and make things run more smoothly. However, just like any appliance, a dishwasher might break down and cause water damage to your premises. A leak is inconvenient and even costly if you have to close down during cleanup.

SERVPRO recommends all restaurant owners take the following steps to take care of their automatic dishwashers and reduce the risk of water damage from leaks.

Tell Staff Not to over fill 
it is tempting to put lots of crockery and cutlery in the tray to get cleaner in each load. However, instruct your staff not to crowd the rack, as an over-filled dishwasher is much more likely to leak. It is better to do a couple of smaller loads than trying to fit everything into one big load.

Do Regular Maintenance On Doors 
Loose hinges, misaligned door latches, or broken seals, can all cause leaks. Sometimes the problem can be fixed by simply adjusting and tightening a few screws. You could use an epoxy patch kit to remedy minor seal breaks. However, if it is not possible to right the door or seal, it is better to replace it.

Check The Tub And Hose 
The tub and hose can both develop faults over time. Constant use might corrode the tub and make a hole, and aging hoses can become unstable or cease to fit properly. Check all the components of the unit regularly and replace it at the first sign of wear and tear.

Use The Correct Detergent 
Make sure every staff member knows which detergent is best. Always use a dishwashing detergent, and always follow the manufacturer instructions. The incorrect dishwashing detergent or too much of the correct cleaning agent might cause suds or even a blockage.

In the event of a leak, SERVPRO’s IICRC-certified technicians are on hand to help with cleanup. We extract water from your premises and use dehumidifiers and air movers to dry the surrounding area so you can resume business as soon as possible.

For help with water damage remediation in SERVPRO