Recent Posts

Keeping the doors open after a disaster

11/15/2019 (Permalink)

shop window with a sorry were closed sign Do not let your business fail after a disaster, call SERVPRO immediately.

When a disaster strikes at a commercial building, the main goal of the owner is to keep the doors open. We have been called into locations such as Urgent Care, dollar store, banks, and so on. Each of these locations cannot lose any working hours without losing a substantial amount of money. When a fire or water damage happens, it is our goal to get the business back open as soon as possible. 

For example, we were recently called into a medical facility that had a fire in the bathroom of their urgent care. This happened in the building on a Sunday when only urgent care is open. We arrived on-site within one hour of the initial call. We had a full crew on site to start extracting the water from the sprinklers that went off and placed equipment to help with the odor. Throughout the day, we cleaned, extracted, and made sure the areas that were the most important were taken care of first. The most critical area was getting the urgent care cleaned up to open on Monday. Due to the additional damage, we were able to get the urgent care open by Tuesday. The urgent care only lost one day of business because they called SERVPRO. We concentrated on their needs and was able to succeed in minimizing in loss of business. 

SERVPRO is always here to help no matter what time of day. We will put your needs first to ensure your business is put back together as soon as possible. 

Vandalism to a Commercial Property

11/15/2019 (Permalink)

red doors with glass broken Broken glass doors from a jewelry store.

There are other services that some people are not aware that we perform. We were called into a storefront that sells jewelry. This location is known as a high-end area. The business owner has never in their 20 years in this location had a concern about some robbing their store. Unfortunately, two teens broke the front windows of the place and stole several pieces of jewelry and were able to run away before the cops arrived. Not only was the front doors broken but also several jewelry cases. There was glass throughout the store. The police department mentioned to the building owner that SERVPRO is a company that can handle the cleanup for them. The business owner called us, and we quickly responded. We arrived and boarded up the front door, cleaned up the majority of the glass, and secured the building as you can imagine, the jewelry needed to be taken out of all the cases and placed into a safe off-site. The business owner realized that it was a substantial amount of work that needed to be done before he could open back up. Luckily he had business interruption insurance to cover his losses until the store was put back together. 

SERVPRO was able to secure the area and make the store a safe place so that the owner and his employees were able to pack up the jewelry without having the risk of getting cut by glass. Vandalism is a tricky thing that many business owners are not prepared for, but if it does happen, feel free to call SERVPRO. We will be there to help and secure the area. 

File Storage Center

11/15/2019 (Permalink)

multi shelves with boxes and files disorganized Is this how your office basement look? Are you prepared if a fire or water damage happens?

Do you know that stack of folders or boxes in your basement? What about a file storage facility that holds important documents for Lawyers or Medical Facilities? These places are the same as other locations that could have a loss. Don't worry, SERVPRO also helps out with these damaged boxes and files. 

SERVPRO has an extraordinary department called Document Drying Department. They can dry out the files and bring them back to save the documents. They can also digitize all the documents and properly dispose of the papers to ensure the security of the papers. If they are returning all the papers, they pack them in new boxes. Every box and document is inventoried from the main location to SERVPRO Document Drying Facility and back. 

Most times, these files have confidential information involved, and we are fully prepared to make sure all records are kept that way. 

Call the professionals at SERVPRO to make sure the documents are taken care of properly. 

Strip Mall Fire in Goshen NY

11/15/2019 (Permalink)

night time 4 store fronts with fire trucks and water hoses This is only a sample photo of a possible fire that could happen to any strip mall in the area.

Strip malls are full of multiple businesses and possibly numerous owners and even a property manager. When the unfortunate event of a fire happens in one of the businesses, most of the time, all of the stores are affected by either water or smoke damage. This becomes a very confusing process for everyone involved. SERVPRO is well versed in dealing with these situations. We can get all the customers in one area to discuss the next steps. We also speak to each of their insurance companies to confirm what they will be paying for. Each person needs to be on the same page, and SERVPRO is the company to help you through the process. 

Each business may have different coverages as well as various aspects of their business they are most worried about. SERVPRO takes all the information in and makes the best course of action to move forward with the claims. 

SERVPRO may be locally owned and operated, but they have a large group of professionals able to help quickly, including other surrounding SERVPROs. No job is too large for us to handle. 

Outlet Fire in Warwick NY

11/15/2019 (Permalink)

outlet in wall with smoke damage line The fire occurred within the wall and was not found until the burned area showed. This homeowner is extremely lucky.

We were called out last week to a homeowner who luckily found this happening next to one of her outlets. She called the fire department immediately, and fortunately, there was no fire active behind the wall. The electrician arrived on site at the same time as SERVPRO. This scenario was one of the first times that the electrician has seen this happen. 

What happened was that there was a mouse behind the wall eating the wire to that outlet. As you can see, it caused a fire to go down the main electrical line in the wall. 

Unfortunately, the only way to keep an eye out for this is to walk around your house and check the outlets for any possible melted spots or black soot coming out of them. It is essential to be aware that this is a possibility. 

SERVPRO is here to help, even if it is not a substantial loss to your home. We can help with any size damage from large to small. 

Winter Time in Orange County NY

11/15/2019 (Permalink)

Cartoon of man with hair dryer on a frozen pipe Do not do what this man is doing; hairdryers are not the option. Call a plumber who is a professional to take care of the frozen pipe.

Most winters in New York are pretty cold. This winter is looking like it is going to be substantial. This includes both snow and deep freezes. Most times, when there are deep freezes, and then a high spike in temperature causes those frozen pipes to break. 

Here are some precautions you can take to try to prevent pipe breaks:

  1. Keep Water Faucets Running at a Drip
  2. Direct Warm Air To Cold Areas Of Your Home
  3. Leave Your Cabinet Doors Open
  4. Disconnect Your Hose From The Outside Faucet
  5. Seal Leaks That Allow Cold Air Into Your Home
  6. Keep the Temperatures at 65 Degrees or Above
  7. If you are Going to Be Away from the Home for a Long Time - Winterize your Home
  8. If a Pipe is Frozen - Call a Professional Plumber

SERVPRO is here to help with any water damage from a pipe burst throughout the winter months. Call us any time (845) 342-3333.

Floor Rot in Monticello, NY

10/5/2019 (Permalink)

sub floor with multi colors and rot This home in Monticello had a toilet leak and was not detected for an extended period. This is what the flooring looked like underneath the toilet.

Water damage can be happening in your home or office for periods of time without you noticing. This could cause a significant amount of secondary damage that you cannot see. 

Unfortunately, the weeks can go by without the damage creeping out where you can actually see it. Once it does is when you should call SERVPRO immediately. At this point is when we can decide how far the damage goes and what the next steps are. 

The secondary damage could include mold or rot. Both scenarios are not ideal, but SERVPRO is always here to help. If there is mold, we can take the necessary steps per the New York State Law. If there is rot, we will take the actions to mitigate it back to preloss condition. 

If you or a family member feels like there is an issue, please call us. We are here to help!

Making the right choice for Water Mitigation

10/5/2019 (Permalink)

interior of home with half the sheetrock ceiling out and wall out This home had a significant water issue, and as you can see, the line on the ceiling was cut evenly and is ready for an easy rebuild.

We agree water damage is not a great time in many of our customers' lives. At the moment you walk into your home and see water damage, you have many thoughts going through your head. 

  • Who is going to clean this up? 
  • How am I going to pay for this?
  • Why is this happening to me? 
  • How did this happen? 
  • Where is the water coming from? 

At this point, all of those questions need answers. We want to be that company that is top of mind to help you through the entire scenario. We can be that one person who can help answer all the questions above. 

You are also worried about the work being done correctly. SERVPRO of Orange, Sullivan & S. Ulster Counties has highly trained staff to ensure each step of the process is done by the book. Each piece of equipment is placed where it needs to be so that the materials in your home dry properly. Each material that needs to come out is cut precisely or taken out with care. We come into your home and treat it like we are the guests there. We make sure contents are out of the area and ensure that no contents are damaged during the process. 

Am I Covered?

10/3/2019 (Permalink)

Paper with the words insurance policy Insurance is extremely important when owning a home and/or building.

SERVPRO of Orange, Sullivan & S. Ulster Counties get a lot of questions about insurance and if a loss is covered. Our staff is fully trained to know how to answer these questions. We are not insurance agents, but we have a lot of experience with several different types of claims over our 30 years in business. Each claim is treated individually. We take our time getting all the information about the loss and determining what the best course of action would be. We walk people through each step of the way. 

Now for important tips for your insurance policy:

  1. Confirm you have an endorsement for sewer backup coverage. Sewer backups cause more damage than a regular water damage. As a restoration company, we also have to protect our employees with personal protective equipment, which includes additionals charges as well. 
  2. Confirm you have extra coverage for mold. Especially in New York State, there are stringent laws about mold remediation and have to be followed closely.
  3. If you own an older home or building, make sure you have code upgrade insurance god forbid something happens that you need to upgrade your entire electrical system or plumbing system. Both systems can become extremely costly, so for a little bit extra a month in insurance, it is worth it. 
  4. Additional Living Expense (ALE) is what is used if you have to move out of your house for a while to get the home rebuilt after any type of damage. ALE is used for hotels, food, or even a long term rental home. As you can imagine, this can become very pricy as well. 
  5. If you are renting, have renters insurance, especially if you are in a multi-unit facility. You may never believe you will have a loss, but what if your neighbor falls asleep with a pan on the stove and it catches fire. Your entire apartment's contents may be non-salvageable. Your renter's insurance is what pays you back for your contents.
  6. When going to get renters insurance, be realistic on the price range of all of your personal belongings. Remember all the small items, as well. One bottle of spice is $3, but if you have 100 of them, that is $300. The money accumulates quickly, so do not skimp on the insurance. 
  7. There are things in life you can get for cheap, insurance should not be one of them. Take your time, find the best agent, and get the right coverage. 

SERVPRO is here to help with any questions that may arise. 

Tornado in Newburgh, NY

10/3/2019 (Permalink)

top of roof with glass shards second floor This photo is just one of the many houses that had damage after the tornado. This home is only one of the windows that had the glass blown out.

When you live in New York, you do not think of Tornadoes. Well, we were all surprised this year when a tornado touched down in Newburgh. Our houses are not made to withstand a tornado that touches down and barrels through a town. The whole city was in shock as were the homeowners in surrounding areas, which had damage to their homes. 

Types of damages we mostly saw were trees on houses or broken windows due to trees or wind. These damages are luckily covered by insurance, but due to the number of houses affected and the little amount of tree removal companies, the homes developed secondary damage. This additional damage included mold growth throughout the home due to moisture and humidity. There were damages smaller that were a small amount of shingle damage but still caused interior water damage. 

During this time, Newburgh all joined together to help the locals who were affected by the tornado. SERVPRO was able to donate their generator to help a florist without power to keep their refrigerators running that had the flowers for the local college graduation that upcoming weekend.